iPod-Touch iCloud password problem
My wife just bought a new iPod-Touch.
I "restored" the backup from her old iPod-T in iTunes and all seemed well until I checked iCloud. The email address that had been imported for that was an old one. I don't know how that happened but I assume that it came either from the keychain on the computer or on iCloud. (Later I disabled iCloud and erased all references to the old email in her Keychain.)
It was impossible to change the iCloud email address on the iPod-T and iCloud wouldn't function without a password. Obviously there was NO password because this email address was no longer registered with Apple!
I tried to erase the iPod-T in "Settings" but it demanded the iCloud password.
I tried to "Restore" the iPod-T in iTunes but a message informed me this was impossible because "Find my iPod" was activated and - guess what - to deactivate it I needed the iCloud password!
In desperation I phoned Apple Support and was told the following:-
iTunes then downloads the iPod firmware and installs it, leaving a fresh-from-the-factory installation.
This didn't work at first attempt - we had to go out so maybe something timed-out or failed. (I suspect that the iPod-T needed the PIN and timed-out.) However, I contacted Apple Support and was told to try it again. I think the choice was "Restore and erase" or something like that. This time it worked and, since iTunes had already downloaded the firmware, it took only a few minutes.
Afterwards, we had to set up her email account manually on the iPod-T then import contacts, music, etc. "synchronise" from iTunes.
At this point it was OK to let iTunes make a new backup from the iPod-T.
For the record, the Apple Support lady was in Athens, Greece, (the nearest to me), spoke excellent English and was extremely patient and helpful.
I hope this information helps someone else.
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